We understand that veterinary visits can be stressful. Whilst we can’t promise every animal will want to come and visit (much like you and the dentist), what we can do is promise that we will do our best to make your pets feel at home.
With 3 separate waiting areas, your pets need never interact with another animal unless they want to. We will strive to see you at your appointed time, and with 15minute appointment slots you shouldn’t have to wait too long.
Cat waiting area
We conform to the gold standard recommendations established by The International Society of Feline Medicine.
Our cat only waiting room offers a sound insulated area which is completely dog free. Our homely décor allows you and your feline family members to wait in a stress free, comfortable environment. Our Cat only waiting room is geared towards making your feline family members feel comfortable, as are all our cat friendly clinic modifications.
- Soft furnishings- insulates against provocative noises that increase cortisol levels.
- Feliway plug in – infuses the room with relaxing pheromone for your cat.
- Sneeze guards – feliway infused blankets that further reduce noise, prevent eye contact with other cats
- Smelly waiting room – Not like that! Cats are very sensitive to smell which can add to stress. Our cat only waiting area is cleaned with non-scented cleaning products. We have pots of house plants such as cat mint, cat nip and spider plants, all of which your cat will love the smell!
- Cat towers- Cats prefer to sit higher than floor level. Our purpose-built cat tower makes them feel safe.
- Warm environment – Our living room style waiting area has its own fireplace, we know how much your cats like to sit in front of them!
- Soft lighting- reduced glare makes your cat feel safe.
- Education – We have a variety of information leaflets available on how to care for your pet, including how to reduce stress during vet visits
- Food- Our custom food stands have a variety of high quality, life stage diets to keep your cat happy and healthy. Need any advice? Our receptionists, nurses and vets are all trained in veterinary nutrition.
- And for you! – Our comfortable waiting area offers cat related items for your perusal, cat related literature and guaranteed friendly staff.
Nervous dog waiting area
Not all dogs like company and we understand that. This is why we have our nervous dog waiting area where your frightened canine family member can wind down in a stress-free environment after their car journey.
- Insulated waiting area away from other dogs reduces provocative noise and smells.
- Toys, treats and training tips – to make the wait more fun.
- DAP (Dog appeasing pheromone) – infuses the room with relaxing pheromone.
- Education – leaflets on dog training, behaviour modifications and socialisation.
- Smelly waiting area – Not like that! Research has shown that dogs respond positively to 4 scents, vanilla, ginger, coconut and valerian. We incorporate these essential oils in our cleaning regimes to make them feel welcome.
- Food- Our custom food stands have a variety of high quality, life stage diets to keep your dog happy and healthy. Need any advice? Our receptionists, nurses and vets are all trained in veterinary nutrition.
- And for you! – Our comfortable waiting area offers dog related items for your perusal, dog related literature and guaranteed friendly staff.
- Your dog doesn’t like the consult room? – not an issue, we’ll perform the examination right here!
- Room taken? – No problem. Just ask our friendly reception staff and we’ll find an alternative dog free area for you to wait.
Main waiting area
Our main waiting area is spacious, comfortable and modern. With comfortable seating, you can relax whilst you wait. There’s plenty of room for your pets to interact and meet other animals if they so wish.
- Education – leaflets on dog training, behaviour modifications and socialisation.
- Smelly waiting area – Not like that! Research has shown that dogs respond positively to 4 scents, vanilla, ginger, coconut and valerian. We incorporate these essential oils in our cleaning regimes to make them feel welcome.
- Food- Our custom food stands have a variety of high quality, life stage diets to keep your dog happy and healthy. Need any advice? Our receptionists, nurses and vets are all trained in veterinary nutrition.
- And for you! – Our comfortable waiting area offers dog related items for your perusal, dog related literature and guaranteed friendly staff.
Small Furries, birds and Exotic pets
Whilst we don’t have a waiting room for exotic pets, Rabbits, small furries and birds they are welcome to use our quiet cat waiting room, or the nervous dog waiting area if it’s unoccupied. If you feel your pet is becoming stressed then our approachable reception staff will find an alternative quiet area for you.